DELIVERY & SHIPPING INFORMATION
- PLEASE NOTE Madam Mayfair can not be held responsible for any delivery delays which may occur at the moment across networks due to the Royal Mail strikes. For this reason all delivery times are estimated, not guaranteed. By purchasing you are agreeing to these terms.
- If you select delivery to a safe place with the courier and the parcel is missing or stolen we are not responsible. Items will not be refunded or replaced.
- Please take care when entering your delivery address and postcode. The customer is responsible for inputting the correct address. If the address or postcode input is incorrect you will not be refunded should the parcel not arrive or go missing.
You are agreeing to these terms upon purchase.
PRE ORDER ITEMS: When your order contains a pre-order item your whole order will only be despatched when this item is in stock.
- UK Standard Delivery £2.99 (Hermes, Royal Mail Signed , Mainland & NI)
Orders are posted via Hermes and Royal Mail Signed For service. It usually takes between 2-5 working days for your order to reach you, however this is just a guideline and sometimes it can take a little longer to reach you. Saturday, Sunday and Bank Holidays are NOT counted as a working day.
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UK Express Delivery £6.99 (Signed for service)
Orders are posted via Royal Mail Signed, Parcelforce or Hermes courier. Orders placed before 2pm Monday - Thursday are dispatched for delivery within 1 - 3 days. Orders placed after this time will be processed and dispatched the next working day. If you place an order on Friday after Midday and select Express Delivery then your order will be processed on Monday. Sundays and Bank Holidays are NOT counted as a working day. *postcode restrictions apply
INTERNATIONAL DELIVERY
- Ireland Delivery £10.99
Orders are posted via courier on a tracked service.
- EU Tracked Delivery £10.99
Orders are posted via Royal Mail, Parcelforce or courier on a tracked service.
- USA & UAE Standard Delivery £30
Orders are posted via Royal Mail or courier on a tracked service.
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International Delivery £19.99
Orders are posted via Royal Mail or courier on a tracked service.
POSSIBLE EXTRA CHARGES
All postage, customs and excise duty, VAT and any other taxes associated with your purchase are to be paid by the purchaser. Any failure to pay the charges which results in a return to sender will result in non refund of your delivery charge plus a £5 return fee.
Unfortunately we are unable to advise what customs charges may be applied to international shipments. Any customs charges are applied at the discretion of the carrier and local laws and all customs charges will be payable by the customer and will not will result in the customs and duty charges applied being deducted from the refund of any returned items.
International returns must be marked as returned items on a customs declaration. Failure to do so will result in the customs and duty charges applied being deducted from your refund.
Please note that for all UK and overseas shipments where tracking shows that delivery has been attempted Madam Mayfair is not responsible. The customer must make all contact, redelivery arrangements and collection. Should you not arrange redelivery or collection Madam Mayfair is not responsible. If any items are returned to us by any postal service due to failed delivery attempts or non collection we are not liable for any associated shipping costs and you will be charged. Refunds will only be offered if and when the items are received back to Madam Mayfair. Delivery charges for international orders will NOT be refunded, nor will express delivery charges. By purchasing from Madam Mayfair you are agreeing to these terms.
Postcode Restrictions
We do not deliver to PO Boxes. We are unable to offer UK Next Day Delivery or Saturday Delivery to the following postcodes: AB35-AB38, AB54-AB56, BT, FK18-FK21, GY, HS, IM, IV, JE, KA27, KA28, KW, PA20-PA38, PA41-PA49, PA60-PA78, PA80, PH17-PH26, PH30-PH44, PH49-PH50, TD, TR21-TR25, ZE,
Express delivery charges are not refunded.
If you have any questions regarding Delivery Options, please do not hesitate to get in touch via email to info@madammayfair.com